LEGAL & POLICIES

Return Policy

Shop with confidence. We offer 30-day returns on pre-owned and factory-sealed LEGO items.

Last updated October 11, 2026 Version 1 Official Store Document
Official Agreement

1 Return Window

Returns are accepted within 30 days of delivery.

2 Condition Requirements

Returned items must be in the same condition as received—including all LEGO® bricks, minifigures, instruction manuals, and original retail box/packaging (if applicable). Factory-sealed sets must remain unopened and factory sealed to qualify for a full refund.

3 Return Process

To initiate a return or exchange, please contact BrickCycle Support with your order number to receive a return authorization and instructions.

Need to Start a Return?

Contact hello@brickcycle.store with your Order Number within 30 days of delivery to receive an authorization and instructions.

Email Support

LEGO is a trademark of the LEGO Group of companies which does not sponsor, authorize, or endorse BrickCycle. BrickCycle is an independent pre-owned and specialty LEGO reseller committed to sustainable play.